Frequently Asked Questions - General
Are we still serving families and individuals during the covid-19 pandemic?
Yes! We are still assisting families and individuals in a safe manner. While face-to-face appointments are currently on hold, you can visit one of our teller window locations, call us at 1-800-467-1435 or email us, and we will assist you.
How do i drop off paperwork or an application for services?
Many LHDC locations have a dropbox that can be utilized to transfer paperwork after hours and teller windows can be used during normal business hours at the three main locations. Also, you may make arrangements to transfer paperwork as needed by calling 1-800-467-1435.
Where are the teller window locations?
LHDC Larry K. Kleeman Center
302 Main Street
Tell City, IN 47586
LHDC Spencer County Community Services
501 Washington Street
Rockport, IN 47635
LHDC Joan Ritchie Center
508 W. 5th Street
English, IN 47118
302 Main Street
Tell City, IN 47586
LHDC Spencer County Community Services
501 Washington Street
Rockport, IN 47635
LHDC Joan Ritchie Center
508 W. 5th Street
English, IN 47118
what are lhdc's normal office hours during this time due to covid-19?
We continue to be available through the pandemic during our normal office hours of 8:00 am - 4:00 pm (local time) Monday - Thursday. You can reach us by visiting an LHDC teller window, calling us at 1-800-467-1435, or sending us an email.
Frequently Asked Questions - Energy Assistance Program
Do I need to re-apply for the energy assistance program (EAP) every year?
Yes. We typically send the new applications in early September to all the applicants from the prior year. You can only apply once during each program year.
I got an approval letter for eap. Why hasn't there been a credit show up on my account statement?
Though we may have approved your application, it can take up to 120 days for the credit to appear on a statement that you receive
Frequently Asked Questions - Housing Choice Voucher
I'm on the waiting list for a housing choice voucher, also known as a section 8 voucher. How long before i can get assistance?
The wait time for a housing choice voucher depends on how quickly spots become open. Current participants may become ineligible or leave the program for another reason. When these instances occur, it opens new spots up. Spots for the Section 8 program are refilled as they become vacant. Please note that there is not always a waiting list for this program. Spots may be available immediately, dependent upon the situation.
Frequently Asked Questions - Retired Senior Volunteer Program
does rsvp have a requirement on how often i must volunteer?
You can volunteer as much or as little as you want. Please contact the RSVP Manager for program requirements via email at rsvp@lhdc.org.
May i choose the rsvp volunteer location?
Absolutely! RSVP has a wide array of volunteer opportunities to choose from.
Does rsvp provide opportunities to volunteer from home?
Yes! RSVP provides opportunities for volunteer work that can be done at home and in the community.
what is the minimum age requirement to join rsvp?
The minimum age to join is age 55. You do not need to be retired to join. Some volunteers are still in the workforce and volunteer as time allows.
what benefits are there to joining rsvp?
The benefits are endless! You will build new relationships with people in your community and make a significant difference in the lives of others. RSVP also provides recognition events throughout the year.
Frequently Asked Questions - Weatherization
I need repairs done on my home. what does the weatherization program provide?
Weatherization primarily focuses on energy efficiency enhancements such as insulation, air sealing, vapor barriers, and energy efficient lighting. It is not typically a general home repair or emergency repair program. In most circumstances, regulations do not allow us to replace windows and doors. There is usually a waiting list for Weatherization Program assistance.
